Return & Refund Policy

We accept returns or exchanges strictly under the following circumstances:

• Wrong Item Received: You received a design, shape, or length completely different from your confirmed invoice.
• Defective or Damaged Product: The nails arrived physically damaged, broken, or with missing pieces directly out of the delivery box.

For sanitary and hygiene reasons, we cannot accept returns or offer refunds for the following:

• Nails that have been worn, applied, or physically altered (e.g., filed, trimmed, or glued).
• Sets returned without their original box, glue, cuticle pushers, or prep pads.
• Incorrect Sizing: Customers are solely responsible for measuring their nail sizes correctly using our sizing guide before placing an order. We do not offer refunds or exchanges if the press-on nails do not fit due to inaccurate measurements provided by the customer.
• Items purchased on discount, clearance sales, or special promotional campaigns.

If your issue meets the conditions above, please initiate a request within 24 hours of receiving your parcel:

1. Contact our customer support team via our official social media pages, WhatsApp (+8801577-759518), or through www.liorapressedons.com.
2. Provide your Order ID, full name, and phone number.
3. Attach the clear, uncut unboxing video and photos of the affected product.

Once verified by our team, we will guide you through the return process. For customers inside Dhaka, we may arrange a reverse pickup. For customers outside Dhaka, you may be required to drop off the parcel at the nearest courier hub (e.g., Pathao, RedX, Steadfast).

• Processing Time: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds are disbursed within 3 to 5 business days.
• Refund Methods: Refunds will be securely issued via Mobile Financial Services (bKash or Nagad) or Direct Bank Transfer within Bangladesh.
• Delivery Charges: Courier delivery charges (both initial shipping and return shipping) are strictly non-refundable. The cost of return shipping will be deducted from your refund total, unless the error was entirely on our part (e.g., we sent the wrong item).
• Advance Payments: For custom orders that require partial or full advance payment, the advance is non-refundable if the order is canceled by the customer after production has commenced.

Orders can only be canceled before they are dispatched to the courier. If a parcel has already been handed over to the delivery rider, cancellation is no longer possible.